Refund Policy

1. Introduction

1.1. CODEDUNES SOLUTIONS – FZCO

License number 28506 ("we," "our," or "us"), offers an online booking system (the "Platform") accessible by logging in to our website  https://easypadel.com (the "Website") and/or through our Platform mobile application (the "App"). Collectively, these are referred to as the "Service".

1.2. Service Offerings

Via the Service, we offer an online booking system for various sports, with a focus on racket sports. This enables users to discover, reserve, and make payments for sports activities, as well as buy vouchers or memberships. Users can also participate in competitions or avail themselves of other offerings (referred to collectively as the "Offerings") at sports facilities, venues, clubs, or associations linked to the Service (referred to as the "Venues").

1.3. Purpose of the Refund Policy

This Refund Policy ("Policy") outlines the conditions and procedures under which refunds are provided to users ("Users") of the Platform. This Policy forms an integral part of the Terms of Use and applies to all bookings, purchases, and payments made through the Service. By using the Service, you agree to comply with this Policy.

2. General Refund Conditions

2.1. Booking Cancellation and Refunds

• 2.1.1. Cancellations Made 12 Hours or More Before Event Start: {' '} Cancellations made 12 hours or more before the start of the booked event are eligible for a full refund of the booking price, excluding our cancellation fee.
• 2.1.2. Cancellations Made Less Than 12 Hours But More Than 6 Hours Before Event Start: {' '} Cancellations made less than 12 hours but more than 6 hours before the start of the booked event are eligible for a refund of 70% of the participation fee, with 30% being charged as a cancellation fee.
• 2.1.3. Cancellations Made Less Than 6 Hours But More Than 3 Hours Before Event Start: {' '} Cancellations made less than 6 hours but more than 3 hours before the start of the booked event are eligible for a refund of 50% of the participation fee, with 50% being charged as a cancellation fee.
• 2.1.4. Cancellations Made Less Than 3 Hours Before Event Start or After the Event Has Started: {' '} Cancellations made less than 3 hours before the start of the booked event or after it has started are not eligible for a refund. The full participation fee will be charged.

3. Cancellation Fee

• 3.1. The Cancellation fee of 10% of the total booking amount is non-refundable in all cases except for event cancellations by the Venue manager without a charge.
• 3.2. In cases where the event is canceled by the Venue manager without a charge, the full participation fee including the Cancellation fee will be refunded.

4. Specific Conditions for Open Match

• 4.1. If a User creates an Open Match and pays for all slots, allowing other players to join for free, the following conditions apply:
  • 4.1.1. Cancellation by the User before 1 or more players join the Open Match: If a User creates an Open Match and pays for all slots, they may cancel the booking and receive a refund according to the general conditions outlined in Sections 2 and 3 of this policy.
  • 4.1.2. Cancellation by the User after 1 or more players join the Open Match: If a User creates an Open Match and pays for the slots, and one or more players join the Open Match after the payment has been made, the User who created the Open Match forfeits the right to a refund.
  • 4.1.3. Remaining Slots: The remaining slots paid for by the User will remain paid, and the User’s slot will become available for other players to join and pay for a single slot.

5. Refund Request Procedure

• 5.1. Refund requests must be initiated by the User through their Platform account.
• 5.2. Refunds will be processed to the same source through which the original payment was made.
• 5.3. Refunds will be processed within seven (7) working days from the date of initiating the refund request, subject to bank processing times.
• 5.4. Any bank fees associated with the refund process will be the responsibility of the User and will be deducted from the refund amount.

6. Refunds for Tournament and Team Game Cancellations

• 6.1. If a tournament or a team game is canceled by the Venue manager due to unforeseen circumstances, such as adverse weather conditions or operational issues at the Venue, the full participation fee, including the Cancellation fee, will be refunded to the Users.
• 6.2. In the event that the Venue manager cancels a game due to reasons related to the management of the Venue, Users will be notified promptly, and the appropriate refund will be processed based on the nature of the cancellation.

7. Amendments to the Policy

• 7.1. We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated Policy on the Website and App.
• 7.2. Users are responsible for reviewing this Policy periodically to ensure they are aware of any changes.

8. Contact Information

If you have any questions or need to initiate a refund request, please contact us at:  Email: [email protected]
Postal Address: Dubai Silicon Oasis, DDP Building A1, Dubai, United Arab Emirates

9. Governing Law and Disputes

• 9.1. This Policy is governed by and construed in accordance with the laws of the United Arab Emirates.
• 9.2. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

This document provides a clear and user-friendly refund policy, ensuring that all users understand the conditions and procedures for cancellations and refunds.