1.1. CODEDUNES SOLUTIONS – FZCO, license number 28506 ("
we," "our," or "
us"), offers an online booking system (the "
Platform") accessible by logging in to our
website
easypadel.com
(the "Website") and/or through our Platform
mobile application (the "App"). Collectively,
these are referred to as the "Service."
1.2. Via the Service, we offer an online booking system for
various sports, with a focus on racket sports. This enables
users to discover, reserve, and make payments for sports
activities, as well as buy vouchers or memberships. Users can
also participate in competitions or avail themselves of other
offerings (referred to collectively as the "
Offerings") at sports facilities, venues,
clubs, or associations linked to the Service (referred to as the
"Venues").
1.3. These Terms of Use (the "Terms") govern
your (the "User" or "you")
utilization of the Service, encompassing actions such as
registering the Platform account, logging in to your Platform
account, and utilizing the Service on the Website and/or in the
App. These Terms are applicable to the use of the Service and
all content provided, sold, and/or accessible on the Website
and/or in the App. It's crucial to note that if you make a
booking, participate in a competition, or acquire any Offerings
at a Venue, the terms of that Venue will be applicable to your
booking, purchase, or participation. Further details on this are
elaborated below.
1.4. To accept these Terms and use the Service, you must affirm
that you possess the necessary legal competence, such as being
of legal age. If you lack such legal competence, you confirm
that you have obtained permission from your parent or legal
guardian to use the Service, and your parent or legal guardian
agrees to these Terms on your behalf.
1.5. By accepting these Terms, you commit to adhering to them
during your use of the Service. Acceptance of the Terms
signifies your acknowledgment of understanding them, your
commitment to compliance, and the accuracy, honesty, and
currency of the information you provide in the Service.
1.6. If you are acting on behalf of a legal entity, you agree to
the Terms both individually and on behalf of the said legal
entity, ensuring that you are authorized to accept the Terms on
its behalf.
1.7. We hold no liability towards you or any individual for the
Venues, their facilities, goods and/or services, and their
actions or omissions.
1.8. Links to external websites may be found within the Service,
such as a Venue's own website(s). These links are provided for
convenience, informational purposes, or legal reasons. It's
important to be aware that by following such links, you are
exiting the Service, and as we lack control over these websites,
caution is advised. It's recommended to review any available
privacy information on such external websites.
1.9. Compliance with applicable laws is a priority for us. These
Terms will be applicable to the maximum extent permitted by the
national mandatory laws in the User's country of residence where
we market the Service.
2. About the Platform Account
2.1. Your Platform account grants you access to both the
Platform and the App, with the App offering additional features
beyond the Website.
2.2. To register your Platform account, you must provide your
first and last name, email address, and password. Alternatively,
you can register using your Apple account, Facebook account, or
another integrated account. In such cases, we will collect your
personal data from Apple, Facebook, or the relevant account
entities. You have the option to share additional personal data,
and details about our processing of your personal data can be
found in our Privacy Policy.
2.3. Registering the Platform account is free of charge. We
reserve the right to add or remove features, functionality, or
offers with or without a charge or fee. If a fee is associated
with any Offering within the Service, it will be clearly stated
to the user. However, please be aware that if you participate in
competitions, activities, or events through the Venues
templates/forms, the Venues may charge you separately
2.4. By registering for an account on the EasyPadel platform,
you expressly consent to receive electronic communications from
CODEDUNES SOLUTIONS – FZCO. These communications may
include, but are not limited to, messages sent via SMS, email,
WhatsApp, Telegram, and push notifications, pertaining to your
account management, bookings, upcoming tournaments, service
changes, and promotional information. You acknowledge and agree
that such communications are integral to the use of the Platform
and you may not opt out of receiving service-related messages.
However, if you wish to opt out of receiving promotional
messages, you may do so at any time by sending an unsubscribe
request via email to [email protected], as specified in the
Contact Information section of this document.
2.5. Users are allowed only One (1) account.
2.6. You agree to safeguard your login credentials to ensure
that only you can use them. Do not disclose your password to
unauthorized individuals, and store any documents revealing your
username (email address) and password securely to prevent
unauthorized access. If you suspect that your login credentials
have been compromised, you must immediately change your password
or notify us.
2.7. Information entered, such as match results, may not be
guaranteed to remain available for a specific time, and we are
not liable for any loss of such content that we may choose to
delete from the Service at our discretion.
2.8. You have the option to delete your Platform account and/or
uninstall the App at any time.
2.9. The User agrees that we may discard any rankings / ratings
of the User’s Platform Account at any time at our own
discretion.
3. User Requirements
3.1. In accordance with these Terms, we grant the User the right
to use the Service on a device owned or controlled by the User,
following its intended purpose.
3.2. The User is responsible for ensuring that the Service is
not used in any manner that is unlawful or causes harm or
inconvenience to others. We adhere to UAE law. While we are not
obligated to pre-screen or moderate content, we retain the right
to remove any inappropriate or illegal content. If misuse of the
User's account or login information is suspected, or if the
usage otherwise violates the Terms, we reserve the right to
suspend the User. Additionally, we may assign the User new login
details regardless of the reason.
3.3. The User is prohibited from: (i) copying, creating
derivative works of, reverse engineering, or decompiling the
Service or any part thereof, or attempting to discover any
source code or modify it in any way; (ii) using any method or
tool to compromise the security of the Service; (iii) accessing
the Service or any part thereof through automated means or any
means other than through the provided interfaces.
3.4. In the event that it is discovered that the User's use of
the Service violates these Terms, the User shall be responsible
for reimbursing us for all reasonable costs and expenses
associated with such use.
4. Bookings, Purchases and Payments within the Platform
4.1. You can make bookings and payments for courses, activities,
Venue vouchers, memberships, or other Offerings through your
Platform account for the fee which will be paid by you in our
favor, and the fee will be clearly stated in the purchase order
form on the Platform.
4.2. Information about Venues, including contact details, courses, activities, competitions, tournament details,
and available time slots, will be provided on the Website and in the App. Please be aware that we are not
responsible for the availability of Venues, courses, activities, competitions, time slots, memberships,
vouchers, or other Offers by Venues.
4.3. A purchased booking within the Platform is intended for a single use on a specific occasion. It cannot be
saved for future use and is non-transferable unless otherwise specified.
4.4. The Venue may cancel the booking any time, and we are not responsible for such a cancellation.
4.5. You may request the refund which will only be made to the same source through which the payment was
initially made and within Seven (7) working days post initiating the cancellation. We are not responsible for
any delay in processing the payment due to any bank proceedings.
4.6. Venues may issue various types of redeemable value cards, punch cards, vouchers, or other documents ("
Vouchers "). These Vouchers, purchased in advance, allow the holder to use the balance for
goods or services at one or more Venues for a specified period under the terms set by the issuing Venue.
4.7. When you make a booking or purchase through the Platform, the relevant Venue receives your booking or
purchase information. The Venues operate independently from us and are not our agents or representatives. We are
not responsible for information or content on the Venues' websites/applications, their facilities, goods,
services, Vouchers, or their acts or omissions, to the extent permitted by applicable law.
4.8. We serve as a facilitator for the bookings or purchases made at Venues through the Service, handling
payment processing. Payments made on our Website or in our App are sent to us or a designated party, and then
forwarded to the relevant Venue. We act as a commercial agent for the Venues, settling accounts with the
respective Venue without bearing the costs or benefits of the transaction.
4.9. The prices displayed on the Website and/or in the App at the time of booking or purchase are applicable.
All prices are presented in the local currency, including VAT if applicable.
4.10. We provide various payment options, and you can choose your preferred option. We, and/or our payment
service providers, have the right to determine the offered payment options, which may vary over time. The
available payment options are clearly stated before completion or check-out, and additional costs may apply
depending on your choice.
4.11. It may be possible for you to cancel your booking and receive a refund, depending on the following
conditions:
4.11.1. Сancellations made 12 hours or more before the start of the booked event are eligible for a full
refund of the booking price, excluding our cancellation fee.
4.11.2. Cancellations made less than 12 hours but more than 6 hours before the start of the booked event are
eligible for a refund of 70% of the participation fee, with 30% being charged as a cancellation fee.
4.11.3 Cancellations made less than 6 hours but more than 3 hours before the start of the booked event are
eligible for a refund of 50% of the participation fee, with 50% being charged as a cancellation fee.
4.11.4. Cancellations made less than 3 hours before the start of the booked event or after it has started
are not eligible for a refund. The full participation fee will be charged.
4.12. The Cancellation fee of 10% of the total booking amount is non-refundable in all cases except for event
cancellations by the Venue manager without a charge.
4.13 In cases where the event is canceled by the Venue manager without a charge, the full participation fee
including the Cancellation fee will be refunded.
4.14. As part of our Offerings, we may offer the option to split a payment among several players when making a
booking. The User initiating the split payment is responsible for the full amount in case other participants do not
follow through or cancel. Using this feature incurs a non-refundable fee for each participant.
4.15. If a User creates an Open Matches and pays for all slots, allowing other players to join for free, the
following conditions apply:
4.15.1. Cancellation by the User before 1 or more players join the Open Match: If a User creates an Open Match
and pays for all slots, they may cancel the booking and receive a refund according to the general conditions
outlined in Sections 2 and 3 of this policy.
4.15.2. Cancellation by the User after 1 or more players join the Open Match: If a User creates an Open Match
and pays for the slots, and one or more players join the Open Match after the payment has been made, the User
who created the Open Match forfeits the right to a refund.
4.15.3. Remaining Slots: The remaining slots paid for by the User will remain paid, and the User’s slot will
become available for other players to join and pay for a single slot.
4.16. a participant fails to join their designated team or account within 3 (three) hours of booking or tournament
confirmation, Easy Padel reserves the right to cancel the participant’s booking, remove them from the tournament
bracket, and withhold 100% of the booking fee as a penalty for non-compliance with the tournament’s rules and
schedule. By confirming their participation, the participant agrees to these terms.
4.17. As part of our Offerings, Users have access to a bonus system ("Easy Bonus") and promo codes, designed to
enhance their experience and provide additional benefits. The "Easy Bonus" system allows Users to accumulate rewards
in their personal dashboard, with each bonus unit equivalent to AED 1. These bonuses may be used to participate in
events, competitions, and other platform activities. Promo codes further enhance the Service and are available in
two types: Promo Codes for Bonuses, which can be applied through the User’s personal account to increase their bonus
balance, and Promo Codes for Event Commission, which can be applied during event registration to reduce associated
commission fees. Promo codes are not user-specific, meaning they can be applied by any participant. Each promo code
is valid for one-time use only and may be subject to expiration dates and additional conditions set by us.
For example, if AED 100 was paid for an event using AED 50 in bonuses and AED 50 via Stripe, and the User cancels
their participation within 3–6 hours before the event start time, AED 25 from the bonus amount will be refunded,
while the other AED 25 will be retained.
4.18. No bonuses are refundable in cases of cancellation less than 3 hours before the event or after it has
started. All refunds are subject to the general refund terms outlined in the Bookings, Purchases, and Payments
section within the Platform.
4.19. Promo Codes for Easy Bonuses must be redeemed through the User’s personal account, while Promo Codes for
Event Commission are applied during the registration process for a specific event. Bonuses and promo codes cannot be
combined with other promotional offers unless explicitly stated. Bonuses are personal, non-transferable, and cannot
be redeemed for cash. In the event of cancellation, Promo Codes for Event Commission are non-refundable. Bonuses
applied to event participation are partially refundable under specific conditions. Refunds of bonuses are only made
to the bonus balance and not to other payment methods.
4.20. We reserve the right to suspend, revoke, or cancel bonuses or promo codes at our sole discretion if there is
reasonable suspicion of fraud, misuse, or breach of these Terms. In such cases, Users may also be subject to
additional penalties, including the suspension or termination of their Platform account, without entitlement to
compensation.
4.21. Bonuses and promo codes are subject to availability and may be modified or withdrawn at our discretion, with
or without prior notice, unless otherwise required by applicable law. Misuse of bonuses or promo codes, including
attempts to transfer them, combine them with unauthorized promotions, or use them for unintended purposes, is
strictly prohibited and may result in forfeiture without prior notification. Users are responsible for ensuring the
correct application of bonuses and promo codes during booking or registration and must report any technical issues
immediately to our support team.
4.22. We are not liable for any losses, damages, or costs incurred by the User in connection with the use of
bonuses or promo codes, including but not limited to technical errors, third-party failures, or event cancellations,
to the maximum extent permitted by law. This includes but is not limited to, circumstances where a promo code has
expired, been misapplied or was invalid at the time of use.
5. Modifications and Updates
5.1. The Service is an online platform, and we will provide you
with the most recent version available at the time of agreeing
to these Terms.
5.2. If you use the App, we will furnish updates and features as
they become available, including security updates, to ensure the
Service's security and compliance with these Terms. You may
choose whether to install the provided updates. However, if you
opt not to install updates necessary for maintaining the
Platform's conformity with these Terms, including security
updates, it may impact our liability for conformity concerning
the affected features. If an essential update is required, we
will notify you and outline any consequences of not implementing
the update.
5.3. Besides updates for conformity, we reserve the right, under
certain conditions, to modify Service features, provided it is
at no cost to you and with valid reasons. Valid reasons include
adapting the Service to a new technical environment,
accommodating an increased user base, addressing significant
operational needs, introducing new features or content, or
improving the user experience. We will inform you of any changes
in accordance with mandatory regulations.
5.4. You retain the right to stop using the Service, delete your
Platform account, and/or uninstall the App at any time,
regardless of whether changes have been made to it or not.
6. Maintenance and Support
6.1. While it is our goal, we cannot guarantee the uninterrupted
provision of the Service, Website, and/or App without technical
disruptions. Consequently, we may need to limit access to the
Service, Website, and/or App due to reasons such as service,
support, safety, or technical considerations.
6.2. In the event of any issues with the Service, the User is
expected, to the extent reasonably possible, to collaborate with
us in determining whether the problem stems from the User's
hardware, software, or network connection. If not, we may be
unable to assist with resolving the problem.
6.3. Should any problems arise with the Service, Website, and/or
App, or if the User is dissatisfied in any manner, prompt
contact with us is encouraged. We will make our best efforts to
find a solution to the problem as quickly as possible.
6.4. It is your responsibility to safeguard your technical
equipment against unauthorized use, which includes employing
appropriate anti-virus software and firewall protection.
7. Intellectual Property Rights
7.1. The Service, along with all intellectual property rights
connected to it, is and will always remain our exclusive
property. The User possesses no right, title, or interest in or
to the Service or its associated intellectual property, except
as explicitly outlined in these Terms.
7.2. TheContent found on the Website and/or in the App may only
be utilized to the extent necessary for the User to use the
Service under these Terms and in the intended manner.
7.3. TheYou, as the User, affirm that any content you upload to
the Platform, such as profile pictures or other information, is
rightfully yours to use and does not infringe upon any
third-party rights.
8.Personal Data
8.1. We act as the controller for processing your personal data
related to your use of the Service. The primary purpose of
processing your personal data is to manage your Platform account
and provide the Service. Details about how we handle personal
data can be found in our Privacy Policy.
8.2. Your personal data will also be processed by the Venues
where you make bookings, purchases, or hold memberships. The
Venues serve as controllers for processing personal data related
to managing your bookings, purchases, and memberships.
Information regarding our respective responsibilities can be
found in our Privacy Policy and, if the Venue is the controller,
in the Venues' equivalent document.
8.3. As the Venues independently process your personal data, and
will inform you separately, we recommend reviewing the Venues'
information on privacy and personal data.
9. Use of photo and video materials at events
9.1. If you register and join a tournament or game on our
Website or through our App, we have a right to take photos
and/or videos of you and use these materials, including for
advertising purposes.
9.2. Upon the request of an individual, CODEDUNES commits to
removing any images or videos materials featuring the requesting
individual from their platforms and marketing materials within
Two (2) working days of the request.
9.3. Removal images or videos is not applicable to already
published materials, for example, connected with advertising
already running.
10. Right of Withdrawal
10.1. You have the right to withdraw from your agreement with us
within Fourteen (14) days from the day you downloaded and
accepted these Terms. Since the Service is free to use, if you
choose to exercise this right, we recommend doing so by removing
your Platform account.
10.2. If you use the App, you also need to uninstall the App
individually from your phone. If you exercise your right of
withdrawal, we will remove all personal data provided through
the Service. It's important to note that your personal data may
still be processed through your Platform account if you only
uninstall the App and don't delete your Platform account, as it
remains accessible through our Website. For more information
about our processing of personal data, refer to our Privacy
Policy.
10.3. You can always stop using the Service, uninstall the App,
and/or delete your Platform account, even if the 14-day period
mentioned above has passed.
10.4. The right of withdrawal does not apply to bookings and
purchases made at Venues through the Platform, as these involve
leisure activities conducted on a specific day or for a limited
period. Therefore, you have no right to withdraw from Venue
bookings. However, you may, in certain cases, cancel your
bookings and receive a refund according to the Venues' terms for
cancellations and refunds, as stated in section 4 above. Please
note that we will always charge a standard cancellation fee.
10.5. When utilizing our own Offerings (e.g., opting for split
payments), you agree to the service being carried out promptly,
or even instantaneously, and explicitly waive any right to
withdrawal in relation to it.
10.6. If you purchase from a Venue within the European Economic
Area (EEA), you might have a right of withdrawal according to
mandatory EU consumer protection legislation for purchases that
are not bookings of leisure activities. In such a case, you must
contact your Venue directly to exercise your right, and you must
do so within Fourteen (14) days of your purchase. You can find
your Venue's contact details on your receipt or in the Venue's
own section of the Platform. If you wish to withdraw, you do not
have to provide a reason but must make clear to the Venue that
you want to withdraw.
11. Complaints
11.1. If you encounter issues with your use of the Service, you
have the right to file a complaint during the period that these
Terms apply and up to two months from the termination of these
Terms. In the case of a successful complaint, you are entitled
to compensation and correction in accordance with mandatory law.
11.2. Our liability is limited to the extent permitted by
applicable law or mandatory consumer protection laws in your
country of residence where we market the Service.
11.3. We are not accountable for the services provided by Venues
at their respective facilities and will not entertain any claims
related to the Venues, including their products, services, acts,
and omissions.
12. Term, Termination and Changes
12.1. These Terms come into effect on the adoption date
specified below. Your agreement with us becomes effective when
you commence using the Service or register the Platform account.
This agreement remains in effect until you delete your Platform
account or, if you don't have a registered Platform account,
cease using the Service.
12.2. You have the right to stop using the Service, delete your
Platform account, and/or uninstall the App at any time.
12.3. We reserve the right to modify and amend these Terms. The
latest updated version of the Terms is available on the Website
aired in the App. Changes take effect upon your acceptance of
the Terms (when you use the Service) or Three (3) days after we
inform you of the changes. You have the option to delete your
Platform account, cease using the Service, and/or uninstall the
App from your phone/device upon becoming aware of such changes.
12.4. We retain the right to assign any part of our rights and
obligations under the agreement between us and the User without
the User's prior consent.
13. Indemnity
13.1. All the actions you make and information you post on the
Platform remain your responsibility. Therefore, you agree to
indemnify, defend, release, and hold us, and our partners,
licensors, affiliates, contractors, officers, directors,
employees, representatives, and agents, harmless, from and
against any third-party claims, damages (actual and/or
consequential), actions, proceedings, demands, losses,
liabilities, costs, and expenses (including reasonable legal
fees) suffered or reasonably incurred by us arising as a result
of, or in connection with:
13.1.1. any negligent acts, omissions or willful
misconduct by you;
13.1.2. your access to and use of the App;
13.1.3. the uploading or submission of content to the
App by you;
13.1.4. any breach of these Terms by you; and/or
13.1.5. your violation of any law or of any rights of
any third party.
13.2. We retain the exclusive right to settle, compromise and
pay any and all claims or causes of action which are brought
against us without your prior consent. If we ask, you will
co-operate fully and reasonably as required by us in the defense
of any relevant claim.
14. Nullity
14.1. If any of these Terms were declared null and void by a
final decision issued by a competent authority, the rest of the
clauses will remain in force, without being affected by said
declaration of nullity.
15. Contact Information
15.1. If you have questions or want to file a complaint, you can
contact us by email at
[email protected].
Our postal address is Dubai Silicon Oasis, DDP, Building A1,
Dubai, United Arab Emirates.
16. Governing Law and Disputes
16.1. Any dispute, controversy, or claim concerning the
interpretation or application of these Terms shall be subject to
and interpreted in accordance with UAE law. Such disputes will
be resolved through the Dubai court, as mandated by law, or any
other forum required by law.