1.1. CODEDUNES SOLUTIONS – FZCO, license number 28506 ("
we," "our," or "
us"), offers an online booking system (the "
Platform") accessible by logging in to our website
easypadel.com
(the "Website") and/or through our Platform mobile
application (the "App"). Collectively, these are
referred to as the "Service."
1.2. Via the Service, we offer an online booking system for various
sports, with a focus on racket sports. This enables users to discover,
reserve, and make payments for sports activities, as well as buy
vouchers or memberships. Users can also participate in competitions or
avail themselves of other offerings (referred to collectively as the "
Offerings") at sports facilities, venues, clubs, or
associations linked to the Service (referred to as the
"Venues").
1.3. These Terms of Use (the "Terms") govern your (the
"User" or "you") utilization of the
Service, encompassing actions such as registering the Platform account,
logging in to your Platform account, and utilizing the Service on the
Website and/or in the App. These Terms are applicable to the use of the
Service and all content provided, sold, and/or accessible on the Website
and/or in the App. It's crucial to note that if you make a booking,
participate in a competition, or acquire any Offerings at a Venue, the
terms of that Venue will be applicable to your booking, purchase, or
participation. Further details on this are elaborated below.
1.4. To accept these Terms and use the Service, you must affirm that you
possess the necessary legal competence, such as being of legal age. If
you lack such legal competence, you confirm that you have obtained
permission from your parent or legal guardian to use the Service, and
your parent or legal guardian agrees to these Terms on your behalf.
1.5. By accepting these Terms, you commit to adhering to them during
your use of the Service. Acceptance of the Terms signifies your
acknowledgment of understanding them, your commitment to compliance, and
the accuracy, honesty, and currency of the information you provide in
the Service.
1.6. If you are acting on behalf of a legal entity, you agree to the
Terms both individually and on behalf of the said legal entity, ensuring
that you are authorized to accept the Terms on its behalf.
1.7. We hold no liability towards you or any individual for the Venues,
their facilities, goods and/or services, and their actions or omissions.
1.8. Links to external websites may be found within the Service, such as
a Venue's own website(s). These links are provided for convenience,
informational purposes, or legal reasons. It's important to be aware
that by following such links, you are exiting the Service, and as we
lack control over these websites, caution is advised. It's recommended
to review any available privacy information on such external websites.
1.9. Compliance with applicable laws is a priority for us. These Terms
will be applicable to the maximum extent permitted by the national
mandatory laws in the User's country of residence where we market the
Service.
2. About the Platform Account
2.1. Your Platform account grants you access to both the Platform and
the App, with the App offering additional features beyond the Website.
2.2. To register your Platform account, you must provide your first and
last name, email address, and password. Alternatively, you can register
using your Apple account, Facebook account, or another integrated
account. In such cases, we will collect your personal data from Apple,
Facebook, or the relevant account entities. You have the option to share
additional personal data, and details about our processing of your
personal data can be found in our Privacy Policy.
2.3. Registering the Platform account is free of charge. We reserve the
right to add or remove features, functionality, or offers with or
without a charge or fee. If a fee is associated with any Offering within
the Service, it will be clearly stated to the user. However, please be
aware that if you participate in competitions, activities, or events
through the Venues templates/forms, the Venues may charge you separately
2.4. Users are allowed only One (1) account.
2.5. You agree to safeguard your login credentials to ensure that only
you can use them. Do not disclose your password to unauthorized
individuals, and store any documents revealing your username (email
address) and password securely to prevent unauthorized access. If you
suspect that your login credentials have been compromised, you must
immediately change your password or notify us.
2.6. Information entered, such as match results, may not be guaranteed
to remain available for a specific time, and we are not liable for any
loss of such content that we may choose to delete from the Service at
our discretion.
2.7. You have the option to delete your Platform account and/or
uninstall the App at any time.
2.8. The User agrees that we may discard any rankings / ratings of the
User's Platform Account at any time at our own discretion.
3. Community Listings
3.1. As part of our commitment to providing users with an enhanced
experience, we display information about Venues on our Platform.
3.2. Venues information displayed on our Platform may include, but is
not limited to:
Name
Description
Type (open/closed)
Estimated number of members
Links to publicly available social media pages (e.g., Instagram,
WhatsApp, Telegram)
Other relevant details that facilitate engagement with the Venues.
3.3. The information displayed is collected and structured to help users
discover and connect with relevant Venues.
3.4. If you represent a Venues and wish to request modifications or
updates, you may contact us at [email protected]. We regularly review
such requests to ensure that the displayed information remains accurate
and relevant.
3.5. We reserve the right to update, modify, or remove any Venues
listings as part of our ongoing efforts to improve the Platform.
4. User Requirements
4.1. In accordance with these Terms, we grant the User the right to use
the Service on a device owned or controlled by the User, following its
intended purpose.
4.2. The User is responsible for ensuring that the Service is not used
in any manner that is unlawful or causes harm or inconvenience to
others. We adhere to UAE law. While we are not obligated to pre-screen
or moderate content, we retain the right to remove any inappropriate or
illegal content. If misuse of the User's account or login information is
suspected, or if the usage otherwise violates the Terms, we reserve the
right to suspend the User. Additionally, we may assign the User new
login details regardless of the reason.
4.3. The User is prohibited from: (i) copying, creating derivative works
of, reverse engineering, or decompiling the Service or any part thereof,
or attempting to discover any source code or modify it in any way; (ii)
using any method or tool to compromise the security of the Service;
(iii) accessing the Service or any part thereof through automated means
or any means other than through the provided interfaces.
4.4. In the event that it is discovered that the User's use of the
Service violates these Terms, the User shall be responsible for
reimbursing us for all reasonable costs and expenses associated with
such use.
5. Bookings, Purchases and Payments within the Platform
5.1. You can make bookings and payments for courses, activities, Venue
vouchers, memberships, or other Offerings through your Platform account
for the fee which will be paid by you in our favor, and the fee will be
clearly stated in the purchase order form on the Platform.
5.2. Information about Venues, including contact details, courses,
activities, competitions, tournament details, and available time slots,
will be provided on the Website and in the App. Please be aware that we
are not responsible for the availability of Venues, courses, activities,
competitions, time slots, memberships, vouchers, or other Offers by
Venues.
5.3. A purchased booking within the Platform is intended for a single
use on a specific occasion. It cannot be saved for future use and is
non-transferable unless otherwise specified.
5.4. The Venue may cancel the booking any time, and we are not
responsible for such a cancellation.
5.5. You may request the refund which will only be made to the same
source through which the payment was initially made and within Seven (7)
working days post initiating the cancellation. We are not responsible
for any delay in processing the payment due to any bank proceedings.
5.6. Venues may issue various types of redeemable value cards, punch
cards, vouchers, or other documents ("
Vouchers "). These Vouchers, purchased in advance,
allow the holder to use the balance for goods or services at one or more
Venues for a specified period under the terms set by the issuing Venue.
5.7. When you make a booking or purchase through the Platform, the
relevant Venue receives your booking or purchase information. The Venues
operate independently from us and are not our agents or representatives.
We are not responsible for information or content on the Venues'
websites/applications, their facilities, goods, services, Vouchers, or
their acts or omissions, to the extent permitted by applicable law.
5.8. We serve as a facilitator for the bookings or purchases made at
Venues through the Service, handling payment processing. Payments made
on our Website or in our App are sent to us or a designated party, and
then forwarded to the relevant Venue. We act as a commercial agent for
the Venues, settling accounts with the respective Venue without bearing
the costs or benefits of the transaction.
5.9. The prices displayed on the Website and/or in the App at the time
of booking or purchase are applicable. All prices are presented in the
local currency, including VAT if applicable.
5.10. We provide various payment options, and you can choose your
preferred option. We, and/or our payment service providers, have the
right to determine the offered payment options, which may vary over
time. The available payment options are clearly stated before completion
or check-out, and additional costs may apply depending on your choice.
5.11. It may be possible for you to cancel your booking and receive a
refund, depending on the following conditions:
5.11.1. if you cancel your booking later than 3 hours or after a
beginning of the paid event, you will have to pay the full price for
your booking to the Venue;
5.11.2. if you cancel your booking later than 6 hours before the
start of the paid event, you will be charged in the amount of 50%
from the full price of your booking in favor of the Venue;
5.11.3 if you cancel your booking later than 12 hours before the
start of the paid event, you will be charged in the amount of 30%
from the full price of your booking in favor of the Venue;
5.11.4. if you cancel your booking more than 12 hours before the
start of the paid event, you will receive a full refund of the
booking price excluding our cancellation fee.
5.12. We always charge a cancellation fee, this will be stated on the
Website and/or in the App at the time of booking. Such fee is not for
the account of the Venue and will not be forwarded to the Venue.
5.13 As part of our Offerings, we may offer the option to split a
payment among several players when making a booking. The User initiating
the split payment is responsible for the full amount in case other
participants do not follow through or cancel. Using this feature incurs
a non-refundable fee for each participant.
5.14. As part of our Offerings, Users have access to a bonus system
("Easy Bonus") and promo codes, designed to enhance their experience and
provide additional benefits. The "Easy Bonus" system allows Users to
accumulate rewards in their personal dashboard, with each bonus unit
equivalent to AED 1. These bonuses may be used to participate in events,
competitions, and other platform activities. Promo codes further enhance
the Service and are available in two types: Promo Codes for Bonuses,
which can be applied through the User's personal account to increase
their bonus balance, and Promo Codes for Event Commission, which can be
applied during event registration to reduce associated commission fees.
Promo codes are not user-specific, meaning they can be applied by any
participant. Each promo code is valid for one-time use only and may be
subject to expiration dates and additional conditions set by us. For example, if AED 100 was paid for an event using AED 50 in bonuses
and AED 50 via Stripe, and the User cancels their participation within
3–6 hours before the event start time, AED 25 from the bonus amount
will be refunded, while the other AED 25 will be retained.
5.15. No bonuses are refundable in cases of cancellation less than 3
hours before the event or after it has started. All refunds are subject
to the general refund terms outlined in the Bookings, Purchases, and
Payments section within the Platform.
5.16. Promo Codes for Easy Bonuses must be redeemed through the User's
personal account, while Promo Codes for Event Commission are applied
during the registration process for a specific event. Bonuses and promo
codes cannot be combined with other promotional offers unless explicitly
stated. Bonuses are personal, non-transferable, and cannot be redeemed
for cash. In the event of cancellation, Promo Codes for Event Commission
are non-refundable. Bonuses applied to event participation are partially
refundable under specific conditions. Refunds of bonuses are only made
to the bonus balance and not to other payment methods.
5.17. We reserve the right to suspend, revoke, or cancel bonuses or
promo codes at our sole discretion if there is reasonable suspicion of
fraud, misuse, or breach of these Terms. In such cases, Users may also
be subject to additional penalties, including the suspension or
termination of their Platform account, without entitlement to
compensation.
5.18. Bonuses and promo codes are subject to availability and may be
modified or withdrawn at our discretion, with or without prior notice,
unless otherwise required by applicable law. Misuse of bonuses or promo
codes, including attempts to transfer them, combine them with
unauthorized promotions, or use them for unintended purposes, is
strictly prohibited and may result in forfeiture without prior
notification. Users are responsible for ensuring the correct application
of bonuses and promo codes during booking or registration and must
report any technical issues immediately to our support team.
5.19. We are not liable for any losses, damages, or costs incurred by
the User in connection with the use of bonuses or promo codes, including
but not limited to technical errors, third-party failures, or event
cancellations, to the maximum extent permitted by law. This includes but
is not limited to, circumstances where a promo code has expired, been
misapplied or was invalid at the time of use.
6. Modifications and Updates
6.1. The Service is an online platform, and we will provide you with the
most recent version available at the time of agreeing to these Terms.
6.2. If you use the App, we will furnish updates and features as they
become available, including security updates, to ensure the Service's
security and compliance with these Terms. You may choose whether to
install the provided updates. However, if you opt not to install updates
necessary for maintaining the Platform's conformity with these Terms,
including security updates, it may impact our liability for conformity
concerning the affected features. If an essential update is required, we
will notify you and outline any consequences of not implementing the
update.
6.3. Besides updates for conformity, we reserve the right, under certain
conditions, to modify Service features, provided it is at no cost to you
and with valid reasons. Valid reasons include adapting the Service to a
new technical environment, accommodating an increased user base,
addressing significant operational needs, introducing new features or
content, or improving the user experience. We will inform you of any
changes in accordance with mandatory regulations.
6.4. You retain the right to stop using the Service, delete your
Platform account, and/or uninstall the App at any time, regardless of
whether changes have been made to it or not.
7. Maintenance and Support
7.1. While it is our goal, we cannot guarantee the uninterrupted
provision of the Service, Website, and/or App without technical
disruptions. Consequently, we may need to limit access to the Service,
Website, and/or App due to reasons such as service, support, safety, or
technical considerations.
7.2. In the event of any issues with the Service, the User is expected,
to the extent reasonably possible, to collaborate with us in determining
whether the problem stems from the User's hardware, software, or network
connection. If not, we may be unable to assist with resolving the
problem.
7.3. Should any problems arise with the Service, Website, and/or App, or
if the User is dissatisfied in any manner, prompt contact with us is
encouraged. We will make our best efforts to find a solution to the
problem as quickly as possible.
7.4. It is your responsibility to safeguard your technical equipment
against unauthorized use, which includes employing appropriate
anti-virus software and firewall protection.
8. Intellectual Property Rights
8.1. The Service, along with all intellectual property rights connected
to it, is and will always remain our exclusive property. The User
possesses no right, title, or interest in or to the Service or its
associated intellectual property, except as explicitly outlined in these
Terms.
8.2. As part of our Services, we may process and display publicly
available data related to Venues, including their name, description,
estimated number of members, and publicly accessible contact details.
This information is provided to facilitate discovery and interaction
within the sports community. If you believe certain details require
updates, please contact us at [email protected].
8.3. Content found on the Website and/or in the App may only be utilized
to the extent necessary for the User to use the Service under these
Terms and in the intended manner.
8.4. You, as the User, affirm that any content you upload to the
Platform, such as profile pictures or other information, is rightfully
yours to use and does not infringe upon any third-party rights.
9. Personal Data
9.1. We act as the controller for processing your personal data related
to your use of the Service. The primary purpose of processing your
personal data is to manage your Platform account and provide the
Service. Details about how we handle personal data can be found in our
Privacy Policy.
9.2. Your personal data will also be processed by the Venues where you
make bookings, purchases, or hold memberships. The Venues serve as
controllers for processing personal data related to managing your
bookings, purchases, and memberships. Information regarding our
respective responsibilities can be found in our Privacy Policy and, if
the Venue is the controller, in the Venues' equivalent document.
9.3. As the Venues independently process your personal data, and will
inform you separately, we recommend reviewing the Venues' information on
privacy and personal data.
10. Use of photo and video materials at events
10.1. If you register and join a tournament or game on our Website or
through our App, we have a right to take photos and/or videos of you and
use these materials, including for advertising purposes.
10.2. Upon the request of an individual, CODEDUNES commits to removing
any images or videos materials featuring the requesting individual from
their platforms and marketing materials within Two (2) working days of
the request.
10.3. Removal images or videos is not applicable to already published
materials, for example, connected with advertising already running.
11. Right of Withdrawal
11.1. You have the right to withdraw from your agreement with us within
Fourteen (14) days from the day you downloaded and accepted these Terms.
Since the Service is free to use, if you choose to exercise this right,
we recommend doing so by removing your Platform account.
11.2. If you use the App, you also need to uninstall the App
individually from your phone. If you exercise your right of withdrawal,
we will remove all personal data provided through the Service. It's
important to note that your personal data may still be processed through
your Platform account if you only uninstall the App and don't delete
your Platform account, as it remains accessible through our Website. For
more information about our processing of personal data, refer to our
Privacy Policy.
11.3. You can always stop using the Service, uninstall the App, and/or
delete your Platform account, even if the 14-day period mentioned above
has passed.
11.4. The right of withdrawal does not apply to bookings and purchases
made at Venues through the Platform, as these involve leisure activities
conducted on a specific day or for a limited period. Therefore, you have
no right to withdraw from Venue bookings. However, you may, in certain
cases, cancel your bookings and receive a refund according to the
Venues' terms for cancellations and refunds, as stated in section 4
above. Please note that we will always charge a standard cancellation
fee.
11.5. When utilizing our own Offerings (e.g., opting for split
payments), you agree to the service being carried out promptly, or even
instantaneously, and explicitly waive any right to withdrawal in
relation to it.
11.6. If you purchase from a Venue within the European Economic Area
(EEA), you might have a right of withdrawal according to mandatory EU
consumer protection legislation for purchases that are not bookings of
leisure activities. In such a case, you must contact your Venue directly
to exercise your right, and you must do so within Fourteen (14) days of
your purchase. You can find your Venue's contact details on your receipt
or in the Venue's own section of the Platform. If you wish to withdraw,
you do not have to provide a reason but must make clear to the Venue
that you want to withdraw.
11.7. If you believe that any Venue listed on our Platform contains
inaccurate information, infringes upon your rights, or otherwise
requires modification, only an authorized representative of the Venue
may submit a formal request by contacting us at [email protected].
Requests from third parties, including users or external entities, will
not be considered.
11.8. To be recognized as an authorized representative, the requesting
party must provide official documentation confirming their authority to
act on behalf of the Venue, which includes, but is not limited to:
- A power of attorney (POA) duly notarized and legalized, explicitly
authorizing the representative to submit complaints on behalf of the
Venue.
- An official letter signed by the Venue's legal owner or director, on
company letterhead, confirming the representative's authority.
- A copy of the Venue's trade license and registration details.
- A valid passport or identification document of the authorized
representative.
- A certificate of incumbency or trade license extract (if applicable).
11.9. Once all required documentation has been received and verified,
our team will conduct a preliminary review, which may take up to 21
working days. If any documents are missing or require further
clarification, we will request additional information, and the
representative will have 14 working days to provide the missing details.
11.10. If all necessary documents are verified, the complaint will
proceed to the main assessment phase, which may take up to 45 working
days. During this time, we may contact the Venue in question for
additional clarifications, request notarized statements, or seek
confirmation from relevant third-party sources.Upon completion of the
main assessment, we will notify the authorized representative of our
preliminary findings. If additional consultations are required, this may
extend the resolution timeline by 30 working days. Possible resolutions
include:
- Updating or modifying the Venue's listing.
- Temporarily suspending the Venue's listing for further review.
- Requesting further clarifications from the Venue before making any
modifications.
11.11. Any required modifications will be implemented within 60 working
days following the conclusion of the review process. The authorized
representative will receive an official notification outlining the
measures taken.
11.12. All communications regarding complaints must be conducted
exclusively through the official email address [email protected].
Requests submitted through other channels or by unauthorized individuals
will not be processed.
12. Complaints
12.1. If you encounter issues with your use of the Service, you have the
right to file a complaint during the period that these Terms apply and
up to two months from the termination of these Terms.
12.2. Our liability is limited to the extent permitted by applicable law
or mandatory consumer protection laws in your country of residence where
we market the Service.
12.3. We are not accountable for the services provided by Venues at
their respective facilities and will not entertain any claims related to
the Venues, including their products, services, acts, and omissions.
13. Term, Termination and Changes
13.1. These Terms come into effect on the adoption date specified below.
Your agreement with us becomes effective when you commence using the
Service or register the Platform account. This agreement remains in
effect until you delete your Platform account or, if you don't have a
registered Platform account, cease using the Service.
13.2. You have the right to stop using the Service, delete your Platform
account, and/or uninstall the App at any time.
13.3. We reserve the right to modify and amend these Terms. The latest
updated version of the Terms is available on the Website aired in the
App. Changes take effect upon your acceptance of the Terms (when you use
the Service) or Three (3) days after we inform you of the changes. You
have the option to delete your Platform account, cease using the
Service, and/or uninstall the App from your phone/device upon becoming
aware of such changes.
13.4. We retain the right to assign any part of our rights and
obligations under the agreement between us and the User without the
User's prior consent.
14. Indemnity
14.1. All the actions you make and information you post on the Platform
remain your responsibility. Therefore, you agree to indemnify, defend,
release, and hold us, and our partners, licensors, affiliates,
contractors, officers, directors, employees, representatives, and
agents, harmless, from and against any third-party claims, damages
(actual and/or consequential), actions, proceedings, demands, losses,
liabilities, costs, and expenses (including reasonable legal fees)
suffered or reasonably incurred by us arising as a result of, or in
connection with:
14.1.1. any negligent acts, omissions or willful misconduct by you;
14.1.2. your access to and use of the App;
14.1.3. the uploading or submission of content to the App by you;
14.1.4. any breach of these Terms by you; and/or
14.1.5. your violation of any law or of any rights of any third
party.
14.2. We retain the exclusive right to settle, compromise and pay any
and all claims or causes of action which are brought against us without
your prior consent. If we ask, you will co-operate fully and reasonably
as required by us in the defense of any relevant claim.
15. Nullity
15.1. If any of these Terms were declared null and void by a final
decision issued by a competent authority, the rest of the clauses will
remain in force, without being affected by said declaration of nullity.
16. Contact Information
16.1. If you have questions or want to file a complaint, you can contact
us by email at
[email protected].
Our postal address is Dubai Silicon Oasis, DDP, Building A1, Dubai,
United Arab Emirates.
17. Governing Law and Disputes
17.1. Any dispute, controversy, or claim concerning the interpretation
or application of these Terms shall be subject to and interpreted in
accordance with UAE law. Such disputes will be resolved through the
Dubai court, as mandated by law, or any other forum required by law.